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LoyaFlow Refund Policy

This Refund Policy is part of our Terms of Service (Sections 4 and 5). Paid subscriptions are sold through our reseller Paddle, acting as Merchant of Record — payments, taxes and invoices are handled by Paddle, and refunds are executed through Paddle.

1. Free trial

New accounts start with a 30-day free trial — no card required to begin. You are only charged if you choose a paid plan. When the trial ends, the price of the plan you select applies and renews automatically until you cancel.

2. Billing and renewal

Prices and plan features are those shown on the pricing page and at the Paddle checkout at the time of purchase. Prices are shown excluding VAT; applicable tax is calculated and added at checkout based on your country. Subscriptions renew automatically for successive periods (monthly or annual) at the then-current price of your plan until cancelled.

3. Cancellation — easy and at any time

You can cancel at any time from the dashboard (Settings → Billing) or via Paddle's self-service link on your invoice. Cancellation takes effect at the end of the paid period; until then your plan stays active. Downgrades also take effect at the end of the current period. Upgrades take effect immediately, with proration where Paddle applies it.

4. Refunds

4.1 Beyond what the law mandates, fees are non-refundable: cancelling or downgrading does not entitle you to a refund of the current period (the plan stays active until the period ends).

4.2 We will refund, pro-rata where appropriate:

  • if we terminate the Service or your account without cause before the end of a paid period;
  • in case of a material, persistent failure of the Service that we cannot remedy within a reasonable time after notice (statutory remedies for non-conformity remain unaffected);
  • in the residual case of a valid statutory withdrawal by a person qualifying as a consumer (statutory consequences apply); or
  • where a mandatory law requires it.

5. How to request a refund

Contact legal@loyaflow.com or reach us through in-app support. Approved refunds are executed through Paddle to your original payment method.

This policy forms part of the LoyaFlow Terms of Service. Where this summary and the Terms differ, the Terms of Service prevail. Binding language: English.